Customer Service

Create Account

By creating an account and saving your information with Babybop.com, you will be able to:
-Check out faster
-Review past order details
-Save frequently used delivery addresses
-Get the latest on new arrivals and sales

Get the latest on new arrivals and sales

To create an account you must have a valid email address. If you ever need to update your personal information, including shipping and billing preferences or email address, this can be done easily by logging in and clicking on managing account. For security reasons, you will be automatically logged out after any lengthy period of inactivity on the web site. At this time, you would need to re-enter your email address and password in order to access your personal information. You can also sign out by clicking "Sign Out" on the home page or the order confirmation page.

As part of our registration process, you will be asked to provide the following information:
-Your name and e-mail address.
-A password and password hint, to help you in case you can't remember your password during future visits.

You will also have the opportunity to fill out a customer profile. Please feel free to complete the questions to help us learn more about you. Your answers will ultimately help us improve your shopping experience. We do not share your personal information with any outside companies or third parties.

Saving Billing and Shipping Info


When saving your billing and shipping info, enter your billing address exactly as it appears on your credit card statement. Incomplete or incorrect info may slow order processing. A ten-digit phone number [area code plus the seven digits of your telephone number] is required in case of delivery problems.


Using Your Address Book

You can save up to 5 frequently used addresses for yourself and the friends and family you shop for. We will not contact you or your address list unless we have a specific question about a delivery. Read our privacy policy for more information.


Email Sign-Up

Sign up here for our specialized email updates and you will receive newsletters with the latest trends, new arrivals, special offers, and sale announcements.


Managing Account

You can manage your personal information, including your email address, password, billing information or email preferences at any time. To access your account, click on "Customer Service" at the bottom of any page on our site and then “Manage Account”; from here, you can select an area you wish to update. You will then be asked to sign in with your email address and password and will be taken to the page where you can view or edit your information. As an added security feature, you will be automatically logged out after 30 minutes of inactivity on our website. If this occurs, simply re-enter your email address and password to access your information.
Please note: For your security, if you change your password or email address, we will delete your saved credit card information.


Account/User Name

Your account (or user) name is your e-mail address.

Forgotten Password

If you have an account and have forgotten your password, we can provide it for you. Simply enter your email address and click "I Forgot My Password" and we will provide you with your password hint. If you still can't remember or you do not have a password hint, click on "Email My Password to Me" and we will immediately email your password to the address on your account.


Shopping bag

As you add items to your shopping bag, we will display your bag in the right hand corner of your screen, including the brand, item name, quantity, and price per unit. We will automatically save the items in your shopping bag for 45 days; however, please note that we cannot guarantee inventory availability. You do not need to sign in to save or access your bag if you are using the same computer. If you are using a different computer, you will need to sign in to see your bag.


Size charts

Newborn & Baby

Age/size

Weight

Length

Bootie/shoe size

Sock size

up to 7 lbs

up to 7 lbs

up to 17"

 

 

up to 3 mos

7-12 lbs

17"-23"

 

up to 6 mos

3-6 mos

12-17 lbs

23"-27"

3 (45/16")

up to 6 mos

6-12 mos

17-22 lbs

27"-29"

4 (45/8") - 5 (45/16")

6-12 mos

12-18 mos

22-27 lbs

29"-31"

6 (55/16")

12-24 mos

18-24 mos

27-30 lbs

31"-33"

7 (55/8")

12-24 mos

 

 Toddler

Age/size

Weight

Length

Bootie/shoe size

Sock size

Size

12-18 mos

22-27 lbs

29"-31"

6 (55/16")

12-24 mos

s/m

18-24 mos

27-30 lbs

31"-33"

7 (55/8")

12-24 mos

s/m

2 yrs

30-33 lbs

33"-36"

8 (6)

2-3 yrs

m/l

3 yrs

33-36 lbs

36"-39"

9 (65/16")

2-3 yrs

m/l

4 yrs

36-40 lbs

39"-42"

10 (65/8")

4-5 yrs

l/xl

5 yrs

40-46 lbs

42"-45"

11 (615/16")

4-5 yrs

l/xl

Purchasing & Ordering

Placing an Order

Checkout

When you're finished shopping, click "Checkout" to place your order. All of the items in your shopping bag appear in your order during checkout. If you don't want to order all of the items, simply edit your shopping bag. During checkout, you will be asked to provide:
-Your e-mail address and password, for security purposes. 
-The address you want to ship to. 
-Your preferred shipping method. 
-The type/method of payment- Credit card, Cash on delivery (C.O.D), Debit card, Paypal
-Any promotional codes you have received.


Wish List/ Registry

If you would like to buy some items in your bag now, but you are not ready to buy all the items in your bag, you can click "wish list". This feature moves the items you aren't ready to purchase out of your bag and allows you to buy only the items you want to buy now.
After you complete your purchase - or when you leave and return to the site - all the items you saved for later will be added back to your bag, so you can easily purchase them at that time. This list can also be emailed to your friends as a registry for your shower.


Placing an Order


You will have a chance to verify the information in checkout and, if no changes are necessary, proceed to "Place Order". You will also receive an e-mail confirming that your order has been received within approximately 24 hours. We will send you another e-mail to notify you when your order has been shipped.


Express Checkout Process


Register with us and you can store your billing and shipping information on our secure server, so you won't have to type them in every time you check out.


Multiple Shipping Addresses


You can only ship to one address each time you checkout. If you are shopping for people at different addresses, you will need to place each order separately.
You can use the "Save for Later" feature described above to help you separate the items in your order. Simply move the item(s) you wish to ship to a different address into your Save for Later area. After completing checkout for your first address, return to your shopping bag and purchase the item(s) for your second address.